Before COVID-19, customers developed trust with small businesses through face-to-face interactions, but now due to the shift to computer mediated communication this process has become much more difficult. Thus, we focus our project on meeting customer expectations during an online business transaction. We first identify four main concepts that encapsulate customers expectations: engagement, competency, transparency, and rapport. Then we design, develop, and conduct internal testing on a video-conferencing platform with features related to the four concepts, including in-call interactive panels, post-call reports, and more.